Customer Services Coordinator (Teversham)

We have an opportunity for an individual who has a passion for excellent customer service to join our customer services team and be based at our site in Teversham, Cambridge. 


Principal Purpose of the Job Role:  


Responsible for creating of works orders, updating various systems as needed and managing customer queries as they happen.


Main Job Tasks and Responsibilities:


  1. Point of contact for various customers queries by email or telephone


  1. Responsible for the administration of sales orders, acknowledgements and effective customer communication


  1. Support the monitoring of customer contracts through on going monitoring of the system and workflow, collating feedback and ensuring effective customer communication in a timely manner.




  • Responsible for taking calls from customers



  • Support the daily delivery schedule updates and the generation of the daily overdue analysis report to work instruction for Overdue Items


  • Answer customer queries and proactively provide effective contract communications through the development of excellent relationships with customers


  • Assist as needed with completion of all ProcureSmart planners



    • TAP; JIT & Kanban


    • TAP; Ambr250, Ambr15, AmbrAM. Modular, Benchtop


  • Responsible for ensuring all works orders capture the costs associated with the production of the contract to facilitate accurate SKU costings through adherence to the works order close-out procedure to work instruction WI-023


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